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Many of the complaints have to do with billing issues and people not being able to cancel their subscriptions.
Corey Hill joined the dating site last year, signed up for a six month subscription and met his girlfriend through the service.
BBB Business Review for True Beginnings “F” Rating 12 complaints 7 unanswered complaints BBB Review has additional info on customer experience: “Complaints are regarding difficulty canceling the service.
Specifically, consumers state that the company requires that cancelation be requested by phone.
Is meeting that special someone proving more difficult than you ever thought it could be? Dating websites have come a long way since launched in the mid-1990s.The site uses your profile to personalize the matches that it delivers to you.It also offers a high level of search customization; the Mutual Match function, for example, allows you to find people who are looking for someone like you.BBB Business Review for People Media “F” Rating with BBB 528 complaints 297 Unanswered Complaints – 5th highest number of unanswered complaints of any business in BBB Dallas’s files in the last three years 6 complaints are unresolved Complaints involve sales practice and billing issues.
Numerous customers complain that the company misrepresents their “free” dating site is only a trial period and that the company automatically renews the initial subscription without notification. BBB Business Review for Dallas and Fort Worth Singles “F” Rating with BBB 13 complaints 8 complaints are unresolved Business has failed to resolve underlying cause(s) of a pattern of complaints.
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